FAQ / Warranty

How does the Zagg InvisibleSHIELD warranty process work?   (Show Answer)

Every invisibleSHIELD purchase comes with a Lifetime Replacement Guarantee. Additionally, we offer a 1 Year Manufacturer Warranty on many of our other products, and a 14-day return policy on non-invisibleSHIELD products. Each return is subject to a 20-35% restocking fee.

The only costs you may be responsible for regarding warranty replacements include:
• An Installation Charge
• 20-35% restocking fee

During the replacement process you will be asked to provide the old invisibleSHIELD. We can only replace the invisibleSHIELD for the same device it was originally purchased for. The material will always be free of charge. If the material was lost a receipt cannot get you a replacement we must have the old invisibleSHIELD for the replacement. We do offer a 5-day installation guarantee. This guarantee can be used if there is dust, dirt, bubbles that didn’t go away or improperly installed. We will replace the material and also install the new material for no charge. You than will receive another 5-day installation guarantee.

How does the Zagg Restore center 45-day warranty work.   (Show Answer)

General Iphone Repair Questions

How much will this cost?   (Show Answer)

There are multiple issues with my iPhone, do you offer repair bundles?   (Show Answer)

So I tried to fix my iPhone on my own and have it semi unassembled. Can I send it to you and have you finish the repair?   (Show Answer)

Do you repair any other kind of phones?   (Show Answer)

Do you repair iPods or any other Apple products?   (Show Answer)

Do I have to checkout online to mail in a phone for repair?   (Show Answer)

Do you buy broken iPhones?   (Show Answer)

How do I pay for the repair?   (Show Answer)

Does the estimated price include labor?   (Show Answer)

How long will the repair take?   (Show Answer)

What is your warranty policy?   (Show Answer)

Mail in Repairs and shipping

Do I have to pay for shipping?   (Show Answer)

I have purchased a mail-In service online, now what?   (Show Answer)

What do I need to include with my iPhone when I ship it?   (Show Answer)

Do you need my iPhone's pass code?   (Show Answer)

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?   (Show Answer)

How do I know if I need the LCD repair or not?   (Show Answer)

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?   (Show Answer)

Do you offer a warranty on screen repair services?   (Show Answer)